about us


support packages


service design

half day workshop


Would you like to redesign an existing service or do you want to design a new service for a tender or other funding?



This workshop will use client case studies that we will jointly develop before the session to plan the new service.  It will look at:

  • What information about clients’ needs or feedback about existing services that you have or need to get
  • The resources you already have to help you.
  • Customer journey mapping
  • Competitor analysis
  • Looking at the service from the perspective of different stakeholders, including clients, staff and volunteers and funders
  • Using systems thinking to arrive at the best design.

We will provide you with a write up of the session.


What you will get

Half day workshop

Preparation of client journey case studies, workshop and report from the session.

If you would like further information about any of our packages, please fill in the support packages form and we'll be in touch

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07932 061446